This course provides aviation auditors with upgraded competencies to use specific interpersonal skills and communication techniques to improve aviation audits effectiveness in accordance with applicable Civil Aviation Authority of Thailand and international applicable standards ISO19011 and ICAO Doc 9806.
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Audit Techniques and Practices for Aviation Auditors
STP/FSM/209/ATPAA/296EN
Standardized Training Package (STP)
Objective
Learning objectives
- 1. Utilize communication techniques (verbal and non-verbal communication, active listening, and communication barriers) when interacting with auditees.
- 2. Use writing techniques in clear, concrete, and concise language to produce effective non-conformity.
- 3. Apply situation awareness techniques (commanding, control, communication) to deal with unexpected situations.
- 4. Apply self-control techniques (personal types, emotion, stress & fatigue, motivation) to deal with the difficult context of auditees.
Structure
- Module 0: Module 0: Introduction
- Module 1: Module 1: Audit Preparation
- Module 2: Module 2: Audit Performing
- Module 3: Module 3: Audit Report
Target audience
- Aviation personnel involved in conducting audits (in Air Operator, Airport Operators, Air Traffic Navigation Services, MRO, ATO, Aircraft Manufacturer, Ground Handling Agency, and General aviation or Aviation-related Organization, Aviation regulators)
- Secondary Target Population: Chief of auditors
Prerequisites
Successfully complete Basic Auditor Training or equivalent (highly recommended)
At least one year of audit experience
Good command of English (ICAO level 2 or equivalent)
Government Safety Inspector — Airworthiness (Air Operator & AMO Certification) (GSI AIR EN)
Developed by Jointly developed by ICAO and the U.S. Federal Aviation Administration (FAA) Flight Safety & Safety Management
Safety Risk Management Fundamentals (SRMF EN): Virtual Classroom (SRMF EN)
Flight Safety & Safety Management
Safety Information Protection (SIP EN): Online (SIP EN)
Flight Safety & Safety Management