This course aims to provide Flight Attendants with knowledge, skills and attitudes required to use basic Arabic language to effectively facilitate their work and enhance the service provided to passengers to achieve better customer satisfaction in accordance with ICAO DOC 9835 and local language department OPM.
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Arabic Language Training for Flight Attendants
STP/FSM/299/ALTFA/289EN
Standardized Training Package (STP)
Objective
Learning objectives
- Provide Pre-Flight Services.
- Provide In-Flight Services.
- Provide Post-Flight Services.
- Provide Emergency Guidance when Required.
Structure
- Module 0: Module 0: Introduction
- Module 1: Module 1: Provide Pre-Flight Services
- Module 2: Module 2: Provide Inflight Services
- Module 3: Module 3: Provide Post-Flight Services
- Module 4: Module 4: Provide Emergency Guidance When Required
Target audience
- Flight Attendants who need to speak basic Arabic at the workplace.
- Secondary Target Population: Ground Supervisors and Pilots who need to speak basic Arabic at the workplace.
Prerequisites
High school graduates
One year experience in aviation field (preferable)
Arabic Language background is not required.
ICAO English Language Proficiency Interlocutor/Rater Initial Training
Flight Safety & Safety Management
Weight and Balance for Wide Body Aircraft (B767, B777, B787 and A350)
Flight Safety & Safety Management
State Safety Programme (SSP EN) (SSP EN)
Flight Safety & Safety Management