The course will provide participants with the knowledge and skills necessary to effectively supervise customer service teams in an airport environment in accordance with international best practices
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Supervising Airport Teams To Deliver Great Customer Service
Objective
Learning objectives
- This course will focus on some of the leadership aspects required of a supervisor in this environment.
- Upon completion, the trainee will be able to:
- Lead the Customer Service teams on shift
- Handle Customer Complaints
- Coach Individuals
- Develop a positive team culture
Target audience
- Primary Target Population
- Supervisors within customer facing sections of the airport
- Operations duty managers within customer facing sections of the airport
Prerequisites
Participants should have:
High levels of English language
Jobs which involve the supervision of team members on shift
Expected outcomes
- Two instructors who specialise in customer service and/or leadership
- Standard classroom equipped with multi projection capability.
- Materials and Equipments as specified in Facilities Material and Equipment Form.
